How Admitted keeps the call honest, safe, and refundable.

1 · Student verification

Every student on Admitted is screened before their profile goes live, and re-checked each term. We layer four signals because no single one is sufficient.

• .edu authentication — signed in via the school’s single sign-on, not a self-reported address.
• Current enrollment — confirmed against the registrar at the start of every term.
• Video selfie + government ID — one-time biometric match at onboarding.
• Background check — run on every advisor; re-run annually and on any flag.

If a student withdraws, transfers, or graduates without re-verifying, the profile leaves Admitted automatically — you won’t see “ghost” advisors who haven’t been on campus in two years.

2 · Recording & consent

Admitted does not record your calls.There is no recording, on either side — we don’t capture, store, transcribe, sell, or train on call audio. The conversation is between you and the student, and it stays that way.

Your notes are different: anything you jot during the call is private to your account and shows up only under that booking in your dashboard. You can delete them anytime.

3 · Refunds & cancellation

• 24+ hours before — cancel free, full refund.
• 2–24 hours before — 50% refund; the student keeps half for the time they reserved and prepped.
• Under 2 hours before — no refund; the student is paid for the time they held. Genuine emergencies (illness, family) get a human review — just ask.
• Student no-show — automatic full refund; we line up three matches in 24 hours.
• Call didn’t deliver — request a refund within 24 hours of the call ending; a person reads every one.

4 · Payments & payouts

You’re charged at the moment the student accepts the booking, not when you click “book.” If they decline, the charge is reversed before it ever clears your statement. The price you see is the price you pay — no surprise add-ons at checkout. Students set that price; Admitted keeps a 30% platform fee out of it to run verification, the call bridge, payments, and support, and the student receives the rest. Students are paid out within 72 hours of the call ending.

5 · Calls involving minors

Every advisor is identity-verified and background-checked before they can take a single call (see §1). When a call includes a high schooler, the parent or guardian books it and consents at checkout — and can join the call themselves anytime. Calls are voice-only and run over a relay line, so no phone numbers or contact details are ever exchanged.

• You’re in control — you book and consent for your child, and you can be on the line for any call (just choose “Parent & student”).
• Vetted advisors — .edu verified, government-ID checked, and background-screened; re-checked every term.
• Extra background screening for any advisor who flags working with minors (e.g. coaching).
• Mandatory reporters. Advisors complete a short course covering disclosure obligations and topic boundaries.

6 · Reporting a bad call

After every call, the rating sheet has a “Report a problem”option that opens a private form — not a public review. You can also report a call any time from the dashboard › Past › the three-dot menu on the booking.

Reports go to a real human within one business day. If we confirm the report, the family is refunded in full and the student is escalated through the strike system below.

7 · Off-platform contact

Students aren’t allowed to share or solicit personal contact info during a call. Phone numbers stay private — the bridge call uses a relay number on both ends — and the messaging thread is the only sanctioned channel between calls. Off-platform contact strips our ability to enforce the refund policy and the strike system, so we take it seriously.

If a student asks you to text, email, or DM them off the platform, screenshot it and report via the link above. We’ll handle it; you’ll be refunded if it affected your call.

8 · Strike system

When a student receives a substantiated report, the platform issues a strike.

• Strike 1 — private warning; mandatory re-read of code of conduct; bookings paused 48 hours.
• Strike 2 — bookings paused two weeks; case reviewed by a second moderator; payouts withheld pending review.
• Strike 3 — permanent removal from the platform.

Any single severe report (harassment, doxxing, off-platform contact with a minor) is grounds for immediate removal regardless of strike count.

9 · Privacy & data

We collect what we need to run the call and nothing more — your name, email, phone (for bridging), payment method, and the questions you choose to share with the student. We don’t sell your data; we don’t show your profile to anyone other than the student you booked.

You can export or delete your account from Account › Privacy. Deletion removes your reviews, notes, threads, and booking history within 30 days.